Customer Care

General Assistance

At Hart Vision Group, we have a commitment to quality service, support and effective communication for all our customers. Indeed, we believe communication is the key to providing effective assistance for all our customers. As a result, we provide detailed instructions for all our quality products to ensure proper installation and optimum use. Instructions are provided via video as well as printed manuals easily accessible through our website.

For further assistance please contact us on:
Telephone: 1 800 998 0774
Email: support@hartvisiongroup.com

FAQs

 

Q: How do I clean the product?
A: Cleaning is easy. Use a moist, soft cloth or sponge.

Q: What cleaning agents do you recommend?
A: We recommend CaviCide, Clorox, or any general purpose cleaning spray or wipe.

Q: Can I use bleach to clean the product?
A: Yes, any bleaching agent for domestic cleaning.

Q: Is the product anti-bacterial?
A: Yes, SafetyGrip is antibacterial.

Q: Is the product anti- microbial?
A: Yes, SafetyGrip is antimicrobial.

Q: How do I install the M-Rail?
A: Click here to download.

Q: How do I install the Arco-Rail?
A: Click here to download.

Q: How do I install the Toilevator?
A: Click here to download.

Q: How do I install the Easy Range?
A: Click here for more information.

 

 

Q: How do I install the Grab Bars?
A: Add Grab Bars installation instructions link.

Q: Is the product humidity and water-resistant?
A: Yes. All of our products withstand humidity and are water- resistant.

Q: What is your product warranty?
A: Click here for more information.

Q: What is your return policy?
A: Click here for more information.

Q: Do you ship internationally?
A: Yes, we do. Please inquire here: info@hartvisiongroup.com

Q: How do I become a distributor?
A: Click here for more information.

Q: Where can I purchase your products?
A: Please inquire here: sales@hartvisiongroup.com

Q: Where can I use your product?
A: Our products are designed to work in institutions such as hospital and long-term-care facilities as well as private home settings: bathroom, bedroom, living room, etc.

 

Installation Resources

If you require further assistance, please contact us.
Telephone:1 800 998 0774
Email: support@hartvisiongroup.com

EasyRange 500

EasyRange 540

EasyRange 611, 620, & 630

Arcorail Installation Instructions

Download

M-Rail Installation Instructions

Download

Toilevator Installation Instructions

Download

Return Policy

If for any reason, you are not satisfied with your purchase you can return it to Hart Vision Group within 30 days and you will be reimbursed for your order. We ask that you return the product to us in the same condition and with the same packaging that you received it. You are responsible for any costs incurred to return an item to us. A re-stocking charge may apply.

For full details:
Telephone:1 800 998 0774
Email: info@hartvisiongroup.com

Damaged in Transit Policy

If for any reason, you discover your product has been damaged in transit, we will endeavor to take care of this for you as quickly as possible.

Although we realize that damage may not be seen until the order is unpacked after receipt, we do ask that where possible you assess the order before you sign and accept it noting any damage on the paperwork provided by the driver at the time of delivery.

For full details:
Telephone:1 800 998 0774
Email: info@hartvisiongroup.com

Warranty

Hart Vision Group backs its products with a one year unlimited parts warranty. These warranties protect against any defects in design, workmanship and materials that may arise under normal circumstances. These warranties do not cover normal wear and tear, misuse, extreme use or abuse. These warranties do not cover theft, vandalism or any defect or deficiency that results, in whole or in part, from the following:

  • Any alterations, improper storage or handling, inappropriate use or maintenance, or any extraordinary use of the products.
  • Failure to follow any of Hart Vision Group’s instructions – written or video.
  • Using or combining the products with parts or accessories, other than those provided by, or recommended by, Hart Vision Group.
  • Vandalism, any accident, act of nature or any cause external to the products as furnished by Hart Vision Group or beyond the corporation’s reasonable control.